Frequently Asked Questions

Got a question? We’re here to answer! 


If you don’t see your question here, ask us on our Contact Page.

How do I get started?

Getting started is easy! Simply click on “Become a Client” to create your account. You will receive an activation email with your account information, and we will be in touch shortly to go over details and book your free e-meet & greet!

Why should I hire Poop'd Out?

First and foremost, we are passionate and professional about pets! We are Edson’s most trustworthy, experienced, and reliable pet-care professionals. Each of our pet care providers is selected based on their experience working with animals. Before joining our team, they are background-checked, and while working with us they go through extensive continued education. Because we work as a team, we’ve always got you covered.

How much are services?

Please refer to our Services page for our full fees and services.

What is your payment process?

Payment for services is due after confirmation of your booking has been. Late fees are added once the invoice becomes past due. Monthly Package clients will have their credit card charged on the 24th of each month before services. Payment is available by credit card, email transfer, cash, and cheque.

What are your business hours?

Our office is open from 8 am-5 pm Monday to Saturday. We are closed Sundays and Holidays. Our pet sitting and dog walking services are offered 24/7/365. We always monitor all messages in case of emergencies.

Are you insured and bonded?

Yes! We are insured, bonded, and carry worker’s compensation.

Do you only care for dogs and cats?

No. While dogs and cats make up the majority of our clients, we also care for birds, rabbits, chinchillas, ferrets, turtles, fish, bearded dragons, snakes, chickens, and more!

What is a virtual meet & greet?

Meet & greets are done on Zoom with a Poop’d Out professional before commencing services. This initial meet & greet is free and a time for us to go over your pet’s routine and home care. We ask that you have ready a copy of your pet’s certificate of vaccinations, dog’s name tag, and town tag.

What if my dog has behavioral issues or is reactive to strangers?

No problem! While most dogs have done great without an initial meeting, we get that some dogs do need an introduction. Once the virtual meet & greet is complete and we’ve gone over all the details, we can arrange a short and safe in-person meeting with you and your dog to get acquainted and give lots of pre-approved tasty treats!

Can I tip my pet sitter?

Tipping your pet sitter is entirely up to you, but it is encouraged if you are happy with your service. You can tip your sitter ahead of time when paying your invoice or after services have been completed. All tips go directly to the sitter or shared between sitters if you have multiple pet care providers.

What if there is an emergency with my pet or home?

If there is a life or death emergency, we have internal procedures that each team member follows. We will contact you either at the vet or while on the way for these types of emergencies.

If there is a less time-sensitive emergency, we will contact you and discuss the details of our concern and come up with a plan together.

In case of a home emergency, such as a broken furnace, we will assess the problem, call you, and come up with a plan together.

In the case of weather emergencies such as fires or floods, we work together as a team to make sure all the pets are safe and sound. We may contact your emergency contacts for them to pick up the pets or bring them to stay safely at our office. We will always be in continuous contact with you in these types of situations.

What areas do you service?

Poop’d Out services Edson and surrounding Yellowhead County areas. Additional travel fees may apply for Yellowhead County.

Do you work with special needs pets?

Yes! All staff members are trained in giving oral, topical, and injected medication, and can provide care for pets with mobility issues, recovery from surgery, and those that are shy or reactive. So long as your pet is not aggressive to humans, we are happy to help.

How do I request a service?

We know you’re busy! That’s why we use scheduling software so that requesting services is easy and right at your fingertips 24/7 online or with our App. Simply request your visits, receive confirmation, pay online – it’s that simple!

Do you work with reactive or aggressive dogs?

Our staff have done extensive training in dog behavior and can care for reactive and aggressive dogs on a case-by-case basis.

Are there any additional costs involved?

The following are subject to additional costs:

  • Statutory Holidays
  • Last-minute requests after 5 pm the day before service and cancellations under 24 hours
  • Households that require longer than standard visit time during out of town travel.

How are keys handled?

Two (2) keys are requested at the meet & greet. One key goes on file in our secure office, while the other is placed in a lockbox on your property. This two-key method allows us to handle last-minute requests and ensures we always have a backup. When signing up with Poop’d Out, we require you to provide a lockbox or purchase one directly from us. There are no keys kept on file, and you can set the passcode!

Why does my dog require a town license tag?

It’s required by our town bylaw. Therefore, it’s a legal requirement.

How do the monthly memberships work?

The monthly memberships are a BIG time saver for you! You know when and where your dogs will be walked, and you don’t have to constantly keep scheduling them in. Plus, your dog’s spot is ALWAYS saved on the schedule. These walks are auto-scheduled monthly so it really is the ultimate experience in SET and FORGET.

With the monthly memberships, we do require a credit card to be stored on file and set to auto-charge through WePay with the client’s Time to Pet portal for the membership to be valid. Membership is a flat rate per month with a surcharge of $10 or $20 for walks on statutory holidays. Services do not carry over from month to month. Tipping is not included in this fee, so please feel free to tip your dog walker by going to the invoice section in your Time to Pet portal then “add a tip.”

What are the cancellation and refund policies for Memberships?

If you want to cancel, please contact us 15 days before your next billing period to avoid being charged for that month. If the charge goes through for that month, membership will be canceled the following month. Please allow us at least 3-5 business days to process your cancellation from the time you contact us. A deceased pet (we don’t want to mention this, but have to) – you can cancel immediately – and we will prorate your membership.

How does the monthly charge work?

Your card will automatically be charged on the 24th of each month for the following month. Once again, we must reiterate that the monthly membership and services do not accumulate over to the next month.

Need someone to be there when you can’t?

We’re ready to step up!