Frequently Asked Questions
Got a question? We’re here to answer!
If you don’t see your question here, ask us on our Contact Page.
How do I get started?
Why should I hire Poop'd Out?
What is your payment process?
What are your business hours?
Are you insured and bonded?
Do you only care for dogs and cats?
What is a virtual meet & greet?
What if my dog has behavioral issues or is reactive to strangers?
Can I tip my pet sitter?
What if there is an emergency with my pet or home?
If there is a less time-sensitive emergency, we will contact you and discuss the details of our concern and come up with a plan together.
In case of a home emergency, such as a broken furnace, we will assess the problem, call you, and come up with a plan together.
In the case of weather emergencies such as fires or floods, we work together as a team to make sure all the pets are safe and sound. We may contact your emergency contacts for them to pick up the pets or bring them to stay safely at our office. We will always be in continuous contact with you in these types of situations.
What areas do you service?
Do you work with special needs pets?
How do I request a service?
Do you work with reactive or aggressive dogs?
Are there any additional costs involved?
The following are subject to additional costs:
- Statutory Holidays
- Last-minute requests after 5 pm the day before service and cancellations under 24 hours
- Households that require longer than standard visit time during out of town travel.
How are keys handled?
Why does my dog require a town license tag?
How do the monthly memberships work?
With the monthly memberships, we do require a credit card to be stored on file and set to auto-charge through WePay with the client’s Time to Pet portal for the membership to be valid. Membership is a flat rate per month with a surcharge of $10 or $20 for walks on statutory holidays. Services do not carry over from month to month. Tipping is not included in this fee, so please feel free to tip your dog walker by going to the invoice section in your Time to Pet portal then “add a tip.”