Frequently Asked Questions
Got a question? We’re here to answer!
If you don’t see your question here, ask us on our Contact Page.
How do I get started?
Getting started is easy! Simply click on “Become a Client” to create your account. You will receive an activation email with your account information, and we will be in touch shortly to go over details and book your free meet & greet.
Why should I hire Poop'd Out for our pet care needs?
First and foremost, we are passionate about pets! We are trustworthy, experienced, flexible, and reliable and carry out the responsibilities outlined to us in a caring and loving manner. Each of our professional pet care providers is hand-selected based on their experience working with animals, are background-checked, and go through extensive continued education. Because we work as a team, we’ve always got you covered.
What is your payment process?
Payment for services is due after a booking is made and confirmation is sent. Late fees are added once the invoice becomes past due. Monthly Package clients will have their credit card charged on the 24th of each month before services. Payment is available by credit card, email transfer, cash, and cheque.
What are your business hours?
Our office is open from 8am-5pm Monday to Saturday, closed Sunday and Holidays. Our pet sitting and dog walking services are offered 24/7/365. We always monitor all messages in case of emergencies.
Are you insured and bonded?
Yes! We are insured, bonded, and carry worker’s compensation.
Do you only care for dogs and cats?
No. While dogs and cats make up the majority of our clients, we also care for birds, rabbits, chinchillas, ferrets, turtles, fish, bearded dragons, snakes, chickens, and more.
What is a meet & greet?
Meet & greets are done in-your-home with a Poop’d Out professional before commencing services. This initial meet & greet is free, and a time for us to go over your pet’s routine, home care, and to get acquainted. We ask that you have ready a copy of your pet’s certificate of vaccinations, name tag, rabies tag, town tag, and two(2) copies of keys to your home.
Can I tip my pet sitter?
Tipping your pet sitter is entirely up to you, but it is encouraged if you are happy with your service. You can tip your sitter ahead of time when paying your invoice or after services have been completed. All tips go directly to the sitter or shared between sitters if you have multiple pet care providers.
What if there is an emergency with my pet or home?
If there is a life or death emergency, we have internal procedures that each team member follows. We will contact you either at the vet or while on the way for these types of emergencies.
If there is a less time-sensitive emergency, we will contact you and discuss the details of our concern and come up with a plan together.
In case of a home emergency, such as a broken furnace, we will assess the problem, call you, and come up with a plan together.
In the case of weather emergencies such as fires or floods, we work together as a team to make sure all the pets are safe and sound. We may contact your emergency contacts for them to pick up the pets or bring them to stay safely at our office. We will always be in continuous contact with you in these types of situations.
What areas do you service?
Poop’d Out services Edson, Hinton and surrounding Yellowhead County areas. Additional travel fees may apply for Yellowhead County.
Do you work with special needs pets?
Yes! All staff members are trained in giving oral, topical and injected medication, and can provide care for pets with mobility issues, recovery from surgery and that are shy, or reactive. So long as your pet is not aggressive, we are happy to help.
How do I request a service?
We know you’re busy! That’s why we use a scheduling software so that requesting services is easy and right at your fingertips 24/7 online or with our App. Simply request your visits, receive confirmation, pay online – it’s that simple!
Do you work with reactive or aggressive dogs?
The owner of Poop’d Out; Dacey has done extensive training in dog behaviour and can care for reactive and aggressive dogs on a case by case basis. While our team members are trained in handling most dogs with reactivity.
Are there any additional costs involved?
The following are subject to additional costs:
- Statutory Holidays
- Last-minute requests after 5pm the day before service and cancellations under 24 hours
- Households with multiple pets (3+) or that require longer than standard visit time
- Out of town travel
How are keys handled?
Two(2) keys are requested at the meet & greet. One key goes on file in our secure office, while the other is placed in a lockbox on your property. This two-key method allows us to handle last-minute requests and ensures we always have a backup.